Exchange and Cancellation Policy
After placing the order, the customer can cancel the order within 3 hours if he/she wishes to. And in the case of a customer requesting a refund, a fee of 3% of the order value will be charged by the bank and the refund will be processed through the same mode within 5 working days.
For EMI transactions and American Express (AMEX) Credit Cards, a fee of 4% of the order value applies, for international cards, a fee of 5% of the order value applies.
Products can be returned within 24 hours from the day of delivery when the products are unused and no longer needed.
If you received defective or wrong products
A defective product is defined as a product that: (i) is unfit for its intended purposes due to manufacturing or design flaws, (ii) has been damaged in the store prior to purchase, or (iii) does not comply with advertising or labelling statements made about the product. When you return a product claiming a defect, the product goes through a structured quality testing.
If weâve made an error on your order, please contact our Customer Care on 9501944793 or guptaphototech@gmail.com and weâll be happy to assist you. Our normal business hours are , excluding public holidays.